Policies and Procedures

General Information

All products, availability and prices are subject to change without notice. Please be sure of all your choices before placing your order. Once your order has been placed, a cancellation fee of 15% will be assessed if you wish to cancel an order and it has already shipped. To cancel an order, you must do so by calling 800-873-4321 during the business hours of 10 a.m. to 4 p.m. central time, Monday through Friday. In the case of refunds, please allow up to 10 business days.

Product Returns

To return a product you must call 479-521-7786 during business hours (above) to receive a return authorization number (RA#). Returned products will not be accepted without this number. At the time of your call, ShowerFilterStore will determine if a product is to be replaced, repaired or returned for a refund. Proof of purchase must be provided with all returns. If the product(s) arrived to the customer damaged or defective, ShowerFilterStore will pay to have the product(s) returned.

For products not damaged or defective upon arrival, the customer must pay the postage. Shipping charges are non-refundable. Unless otherwise specified ALL returns are subject to a 15% handling & restocking fee. All returned products should be sealed in plastic bags whenever possible to prevent leakage, packed and boxed carefully with original contents (including original warranty cards, owner's guides, accessories, etc.) whenever possible. After 30 days, returns may only be eligible for store credit after a 15% restocking fee is deducted.

Damages

ShowerFilterStore, its parent company NewMarket Naturals, directors, employees, or agents shall in no way be liable for ANY damages due to use, misuse, neglect or defects of its products however caused, whether or not ShowerFilterStore or any of its agents, employees, principals or affiliates have been advised of the possibility of any such damages. Laws in the State of Arkansas shall govern all terms and conditions, and any issues that may arise will be heard within the State of Arkansas.

Sales Tax

ShowerFilterStore will charge sales tax as required by law. Applicable sales tax will be charged to all orders shipped to the state of Arkansas.

Wholesale Opportunities

ShowerFilterStore.com offers wholesale opportunities for qualified businesses to resell its products. If you wish to communicate with us about these opportunities, contact us.

Order Acknowledgement Policy

Your receipt of an electronic or other form of order confirmation does not guarantee our acceptance of your order, nor does it confirm our offer to sell. ShowerFilterStore reserves the right at any time after receipt of your order to accept or decline your order for any reason without notice to you, to supply less than the quantity you ordered of any item. In some cases may require proof of identity or payment verifications or additional information before accepting any order.

Policy on Children

ShowerFilterStore does not sell products for purchase by children. You may use Showerfilterstore.com if you are under the age of 18 but only with the involvement of a parent or guardian.

Ordering from ShowerFilterStore.com is easy. Choose one of the following methods:

Ordering Online:

You may use Visa/MasterCard, Discover, American Express or Paypal

Shipping is FREE* and QUICK!

Ordering Offline:

Call us at 479-521-7786 to order with one of the above credit cards (please note you will incur a shipping charge, and prices may vary).

Send a cashier's check or money order payable to NewMarket Naturals. Please call for the exact amount (479-521-7786) and mail to the following address:


NewMarket Naturals, 275 Huntsville Rd. Fayetteville, AR 72701

Please include your name, address, telephone number, item number(s) and brief description(s) of product(s).

Shipping Policy

ShowerFilterStore.com ships all in-stock items within 24-48 hours. Often we can ship your order the same day. We ship direct to your doorstep via Fedex or USPS.

*Free shipping applies only within the continental United States. Shipments to Hawaii, Alaska, Puerto Rico, USVI or foreign countries will incur a shipping charge. Call 479-521-7786 for amounts and details.

WaterShield Autoship Program

Shower Filter Store offers an AUTOSHIP Program to “take the WORRY out of cartridge replacement” No longer will you have to wonder about when to order more cartridges or which cartridges are right for your filtration unit. The correct replacement filtration cartridges will be sent to you on a yearly basis or at a frequency of your choice and the Shipping is Always Free! When your order is ready to ship, your credit card will be charged automatically for the cost of the filters only. And, you will receive an email confirmation with delivery tracking number to know when they were shipped and when to expect delivery.

 

The AUTOSHIP program has no enrollment fee and you are free to cancel at any time. Our only request is that you inform us of any changes with your address or credit card information. You may enroll in AUTOSHIP when you place your order or, over the phone. Please call 479-521-7786 between the hours of 10am – 4pm central time.