products have a 30-day money-back guarantee from date of purchase. Money-back
guarantee does not apply if filter has been damaged due to misuse, improper
installation, excessive water pressure or temperature, freezing or general
misapplication of the filters use and purpose. For a product refund, return
filter to place of purchase (15% restocking fee may apply). A sales receipt or
proof of purchase must be included. All returns require a Return Authorization
number. Shipping on all returned merchandise is the sole responsibility of the
buyer unless otherwise specified.
Free Shipping is a standard 7-10 business days. Expedited Shipping is 3-4 business days however this does not apply to international orders. ALL international orders attract a shipping fee including orders to Canada, Puerto Rico, Hawaii, and all other US territories.
Ground Shipping Schedule (Free Shipping in the continental U.S., lower 48 states ONLY)
In-stock orders placed before noon central time are usually shipped the same business day.
In-stock orders placed after noon central time will usually ship the following business day.
International orders are processed via PayPal. All International orders, unless otherwise requested, will ship via U.S.P.S. Global Priority Mail (6-14 business days’ delivery) in order to conserve costs and additional duties and fees