All products have a 30-day money-back guarantee from date of
purchase. Money-back guarantee does not apply if filter has been damaged due to
misuse, improper installation, excessive water pressure or temperature,
freezing or general misapplication of the filters use and purpose. For a
product refund, return filter to place of purchase (15% restocking fee may
apply). A sales receipt or proof of purchase must be included. All returns
require a Return Authorization number. Shipping on all returned merchandise is
the sole responsibility of the buyer unless otherwise specified.
Free Shipping is a standard 7-10 business days. Expedited Shipping is 3-4 business days however this does not apply to international orders. ALL international orders attract a shipping fee including orders to Canada, Puerto Rico, Hawaii, and all other US territories.